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Wednesday, August 22

The end of the cleaners

Also, I have more to say.  Do you remember this post?  The whole dilemma with them is finally over.  Go ahead, check the date of that post.  It was a whopping 8 months ago when I took that dress to the cleaners.  I finally have deposited a check and made sure that it went through.  Here's the short story of what happened:

I took my dress in.  They ruined my dress.  They said they could fix it by cleaning it again, even though it meant that I wouldn't get to wear it for the event I was cleaning it for in the first place.  Cleaning it again did NOT fix the dress.  I talked with the manager, who insisted it wasn't their fault and they would send it in to the "lab" to discern where the stain came from.  She never called back, so I nagged for a while and she eventually told me they lost the dress.  How convenient.  Then she said she would replace the dress.  Then she wrote me a check for $30 less than the amount she was supposed to (it was a really random amount).  Then I told her I was going to write a certified letter to the owner and hoped I wouldn't have to take her to small claims court.  Then she talked to the owner and probably told him the truth and he wrote me a check.  The amount was the amount of the dress but they didn't refund me for the $2.50 I paid to originally clean the dress.  I decided that was probably the best I could get and didn't want to spend any more time with them.

The end.  My gosh.  The end.  There were so many phone calls in there and unreturned messages and lots of empty promises and lots of employees telling me how bad of a manager she is.  So much time to get money back.  This was the FIRST time I've ever taken anything to the cleaners.

My takeaway: never buy anything that is dry-clean only.

1 comment:

kmr said...

This sounds terrible. They also should have paid you for your time! I'm glad you at least got money for a new dress!